FAQs
Payment‑Related Questions
Q: What payment methods are available for purchasing fans?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI‑DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all our fan products.
Sizing & Fit‑Related Questions
(Now focused on selecting the right fan for your space)
Q: How do I determine the correct fan size or type for my room?
A: Refer to the detailed size and coverage guide on each product page, which includes room‑size recommendations, airflow capacity (CFM), and blade span or tower height measurements. For personalized advice—such as selecting a quiet fan for a bedroom, a powerful model for a living room, or a compact unit for an office desk—contact our customer service team at [email protected] for tailored recommendations.
Order‑Related Questions
Q: Can I cancel my fan order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post‑shipment, follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., model, quantity, color) are possible only if the order hasn’t shipped.
Q: How long until my fan arrives?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund‑Related Questions
Q: Can I return a fan if unsatisfied or if it doesn’t suit my space?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or performance issues; customers bear costs for change‑of‑mind returns. For hygiene and safety reasons, fans that have been installed or show signs of use may not be eligible for return.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +85273309325 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.